Refund Policy

At PurrVogue, we take pride in the quality of our cat plush backpacks and want you to be completely satisfied with your order. Please read our refund and return policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. Returns Window

  • You have 30 calendar days from the exact date your tracking shows the item was delivered to request a return.

  • Requests made after this 30-day window will unfortunately not be accepted or eligible for a refund.

2. Eligibility & Item Condition

To be eligible for a return, your item must meet the following strict criteria:

  • Unused and Original Condition: The cat plush backpack must be completely brand new, unworn, unwashed, and free of any odors, stains, or pet hair/dander.

  • Original Packaging: The item must include all original tags, labels, and packaging materials intact.

  • Note: Because our products are lifestyle and pet-adjacent items, we cannot accept returns on items that show signs of use, wear, or exposure to pets.

3. Non-Returnable / Final Sale Items

Certain items are exempt from being returned or refunded:

  • Gift cards or promotional items.

  • Items marked as Final Sale or clearance.

  • Items damaged due to customer misuse, rough handling, or failure to follow care instructions.

4. Return Shipping Costs

  • Customer Responsibility: Customers are entirely responsible for paying all shipping costs associated with returning an item.

  • Original Shipping: Original shipping fees paid at the time of purchase (if applicable) are strictly non-refundable.

  • We strongly recommend using a trackable shipping service or purchasing shipping insurance. PurrVogue is not responsible for any return packages lost or damaged in transit back to our facility.

5. Damaged, Defective, or Incorrect Items

We conduct strict quality checks before dispatch, but issues can occasionally happen.

  • If you receive an item that is defective, damaged, or incorrect, you must notify us within 48 hours of delivery at thepurrvogue@gmail.com.

  • You must include clear photographic or video proof of the defect or damage along with your order number.

  • Claims made after 48 hours of delivery will be considered used by the customer and will not qualify for a replacement or refund.

6. Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at thepurrvogue@gmail.com.

  • Exchanges are strictly subject to our current inventory availability.

7. Refund Processing

  • Once your return is received and thoroughly inspected by our warehouse team, we will send you an email notification to confirm whether your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days (depending on your bank or credit card issuer's processing times).

  • Rejected Returns: If an item is sent back used, damaged, stained, or outside the 30-day window, it will be rejected. You will be responsible for covering the shipping cost to have the item sent back to you, or it may be disposed of after 14 days.

8. Order Cancellations & Chargebacks

  • Orders can only be cancelled within 12 hours of placement before fulfillment processing begins. Once an order has entered fulfillment or shipping, it cannot be cancelled and must instead go through our standard return process upon delivery.

  • Filing an unauthorized chargeback or payment dispute instead of contacting our support team to resolve an issue violates our store policies. We submit full tracking, delivery confirmation, and policy agreements to payment providers to contest fraudulent chargebacks.

Contact Us:

If you have any questions regarding our refund policy, please reach out directly to thepurrvogue@gmail.com.